Refund & Cancellation Policy

Last Updated: September 2026

Refund & Cancellation Policy

At Vedic Puja, customers can book Puja services and Pandit/Acharya services online. Since Puja bookings involve scheduling, preparation, Pandit allocation and sometimes Puja Samagri arrangements, cancellation and refund eligibility depends on the stage of the booking.

1. Puja Booking Cancellation

A customer may request cancellation of a Puja booking by contacting our support team.

Cancellation requests should be made as early as possible.

For bookings cancelled sufficiently before the scheduled Puja, a refund may be provided after deduction of applicable payment gateway, administrative or preparation charges, where applicable.

2. Cancellation After Pandit Assignment

Once a Pandit/Acharya has been assigned and arrangements for the Puja have started, the refund may be subject to applicable service or preparation charges.

If the Puja has already been performed, the booking amount will generally not be refundable.

3. Same-Day Cancellation

Same-day cancellation or cancellation shortly before the scheduled Puja may not be eligible for a full refund because:

• Pandit/Acharya time has been reserved
• Travel arrangements may have been made
• Puja Samagri may have been prepared
• Other service arrangements may already have been completed

Any refund in such circumstances will be reviewed based on the specific case.

4. Rescheduling a Puja

Customers may request to reschedule a Puja by contacting us before the scheduled time.

Rescheduling is subject to:

• Pandit/Acharya availability
• New date and time availability
• Location
• Type of Puja

A reasonable rescheduling request may be accommodated where possible.

5. Pandit/Acharya Unavailability

If the assigned Pandit/Acharya becomes unavailable due to an unexpected circumstance, Vedic Puja may:

• Assign another suitable Pandit/Acharya
• Offer an alternative date/time
• Reschedule the Puja
• Provide an applicable refund if the service cannot reasonably be provided

6. Customer Unavailability

For home Puja bookings, the customer should ensure that someone is available at the confirmed location and time.

If the Pandit/Acharya reaches the location but the customer is unavailable, refuses the service or cannot provide access, the booking may be treated as a completed/failed appointment and refund may not be available.

7. Online Puja

For online Puja, customers should ensure:

• Stable internet connection
• Working mobile/computer
• Required video/audio permissions
• Availability at the scheduled time

If a technical issue occurs on our side, we may reschedule the Puja or provide an appropriate resolution.

8. Astrology Consultation

Once an astrologer has started a personalized consultation or prepared a personalized Kundli/report, the booking may not be eligible for a full refund.

If the consultation could not take place because of a technical issue on our side, we may offer rescheduling or another appropriate solution.

9. Puja Samagri Refund

Physical products may be eligible for replacement/refund in cases such as:

• Wrong product delivered
• Damaged product
• Missing product

Please contact us within 48 hours of delivery.

Used or opened Puja Samagri may not be eligible for return.

10. Refund Processing

Approved refunds will generally be processed through the original payment method.

The time taken for the amount to reflect in the customer's account depends on the payment gateway and bank.

11. How to Request Cancellation/Refund

Please send:

Booking/Order ID:
Customer Name:
Mobile Number:
Puja Name:
Scheduled Date:
Reason for Cancellation/Refund:

Contact:

WhatsApp/Phone: +91 6306518608